Exchange and Return
At Ministry of Tapes, we care about the quality of our products and customer satisfaction. If a product you purchased doesn’t suit you, you can exchange it or get a refund in accordance with the Law of Ukraine “On Consumer Rights Protection.”
1. Return Period
You can return or exchange a product within 14 days of receiving your order (not counting the day of purchase).
2. Conditions for Return and Exchange
A product is accepted back only if:
- It has not been used: no significant signs of use, scratches, or chips. Opening the box and inspecting the product for testing is allowed.
- Its marketable appearance is preserved: labels and packaging are intact, except where they had to be torn to inspect the product.
- Consumables: paper rolls, stickers, and labels must not be opened (the sealed packaging must be preserved). Opened consumables are not eligible for return.
- Complete set: all cables, instructions, and accessories that came in the set are included.
3. How to Arrange a Return?
- Contact us by phone at +380 67 852 49 33 (Oleksandr) or message us on a messenger.
- Send the product via “Nova Poshta” (we’ll provide the shipping details during the consultation).
Please note: Delivery costs for returning a product of proper quality are paid by the Buyer, in the amount of 90 ₴. If the return is due to a factory defect, the delivery is paid by Ministry of Tapes.
4. Refunds
- After our specialist receives and checks the product, we issue a refund within 1-3 business days.
- The payment is made to the bank card or account used for the original payment.
5. What to Do If the Product Is Damaged on Arrival?
Please always check the integrity of the product (printers, tapes, paper) directly at the post office branch. If you notice damage to the packaging or the product itself, fill out a damage report together with the post office employee and do not accept the parcel. In that case, we will immediately send you a new one.
